Refund policy

Safety precautions during online payment.

When making online payments, please follow these essential safety instructions to protect your financial information.

• Ensure that the website is secure by checking for "https://" in the address bar URL and ensure lock symbol before "https://" , which signifies an encrypted connection.

• Use strong, unique passwords for your payment accounts and change them regularly.

• Be cautious of phishing scams; avoid clicking on suspicious links in emails or text messages.

• Regularly monitor your bank and credit card statements for any unauthorized transactions.

• Use reputable payment gateways or services that offer buyer protection.

• Keep your devices updated with the latest security software to safeguard against malware and viruses. By adhering to these guidelines, you can significantly reduce the risks associated with online transactions.

Fees Paid via online payment gateway portal will not be returned for any reason except due to technical errors during payment processing, if in any case you find any other reasons , In case of online school fee payment you may contact the administrative office of the concerned school for which you have made the payment via our payment gateway services, upon scrutiny and verification the school will initiate proper procedure to verify your queries and will take necessary actions to resolve the issue at the earliest possible opportunity.

Incase of payment deducted from your bank but not yet received by the school, you may wait for 2 - 7 days for the payment to get reversed to your bank account from which you have made the payment from our payment gateway service. In case if you have not yet received the reversal of payment to your account , you may raise a proper query to the below mail id ( appstarindia@gmail.com ) for further scrutiny and escalation to the bank, you may also contact your home branch manager to know your payment status from your concerned payment account. Appstar Global or the School will not be responsible in case you have made the payment in the wrong URL or un-authorised URL, you have to be cautious about similar names of the websites. Always ensure that you type the URL given by your school through official message.

Also please mention the acknowledgement details while raising any query related to payment issues to ensure faster resolution of your queries.

For example, you have to mention the following information in case you are making a query on school fee payment made by you,

Student Name.

Std.

Sec.

Student admission Number.

Registered email id while you made the payment.

Registered phone number while you made the payment.

Parent Name.

Payment id .

Date and time of payment.

Screen shot of Any error message in case of any technical errors during payment.

Contact Us If you have any questions about our Refunds Policy, please contact us by e-mail appstarindia@gmail.com